Tuesday, August 14, 2007

HELLO OPERATOR.....

Actual call center conversations!



Customer:  'I've been calling 700-1000 for two days and can't get through; can you help?'


Operator:  'Where did you get that number, sir?'


Customer:  'It's on the door of your business.'


Operator:  'Sir, those are the hours that we are open.'


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Samsung Electronics


Caller:  'Can you give me the telephone number for Jack?'


Operator:  'I'm sorry, sir, I don't understand who you are talking about.'


Caller:  'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'


Operator:  'I think it means the telephone plug on the wall.'


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RAC Motoring Services


Caller:  'Does your European Breakdown Policy cover me when I am traveling in Australia?'

Operator:  'Does the product name give you a clue?'


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Caller (enquiring about legal requirements while traveling in Europe)


'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?'


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Directory Enquiries


Caller:  'I'd like the number of the Argo Fish Bar, please'


Operator:  'I'm sorry, there's no listing. Are you sure that the spelling is correct?'


Caller:  'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'


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Then there was the caller who asked for a knitwear company in Woven.


Operator:  'Woven? Are you sure?'


Caller:  'Yes. That's what it says on the label -- Woven in Scotland .'


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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:


'I haven't got a pen, so I'm steaming up the window to write the number on.'


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Tech Support:  'I need you to right-click on the Open Desktop.'


Customer:  'OK.'


Tech Support:  'Did you get a pop-up menu?'


Customer:  'No.'


Tech Support:  'OK. Right-Click again. Do you see a pop-up menu?'


Customer:  'No.'


Tech Support:  'OK, sir. Can you tell me what you have done up until this point?'


Customer:  'Sure. You told me to write 'click' and I wrote 'click'.'


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Tech Support:  'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'


Customer:  'Wow! How can you see my screen from there?'


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Caller:  'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?'


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